We are committed to providing a professional service to all our clients and customers, however, if you feel you have a grievance, please let us know. This may also help us to improve our service in the future.
If you have a complaint, please put it in writing to the office concerned including as much details as possible. We will then respond in line with the timeframes set out below.
Huntingdon Office: 60 High Street, Huntingdon, PE29 3DN
Kimbolton Office: 6 High Street, Kimbolton, PE28 0HZ
What Will Happen Next?
We will send you a letter/email acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by a senior staff member, who will review your complaint thoroughly.
A formal written outcome of our investigation will be set to you within 15 working days of sending the acknowledgement letter/email.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a director of the company. We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
In the event that the final review, as detailed above, fails to satisfy your grievance (or if more than 8 weeks has elapsed since the complaint was first made), you can request an independent review from The Property Ombudsman.
The Property Ombudsman
Milford House
43 – 55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: 01722 3333036