Complaints Procedure

We are committed to providing a professional service to all our clients and customers, however, if you feel you have a grievance, please let us know.  This may also help us to improve our service in the future.

If you have a complaint, please put it in writing to the office concerned including as much details as possible.  We will then respond in line with the timeframes set out below.

Huntingdon Office:    60 High Street, Huntingdon, PE29 3DN

[email protected]

Kimbolton Office:       6 High Street, Kimbolton, PE28 0HZ

[email protected]

What Will Happen Next?

We will send you a letter/email acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

We will then investigate your complaint.  This will normally be dealt with by a senior staff member, who will review your complaint thoroughly.

A formal written outcome of our investigation will be set to you within 15 working days of sending the acknowledgement letter/email.

If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a director of the company.  We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

In the event that the final review, as detailed above, fails to satisfy your grievance (or if more than 8 weeks has elapsed since the complaint was first made), you can request an independent review from The Property Ombudsman.

The Property Ombudsman
Milford House
43 – 55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Tel: 01722 3333036

[email protected]

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